Shipping policy
Last updated: April 2026
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods or high-demand times, processing may take up to 3 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping Origin
All orders are fulfilled and shipped from our EU warehouse. This means no customs duties or import fees apply for deliveries within the European Union.
3. Shipping Rates & Delivery Times
Estonia
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|---|---|---|
| Omniva parcel locker | €1.80 | 1–2 business days |
| DPD parcel locker | €1.80 | 1–2 business days |
| SmartPosti parcel locker | €1.80 | 1–2 business days |
| Itella SmartPosti courier | €4.30 | 1–2 business days |
Latvia & Lithuania
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| DPD / Omniva parcel locker (Latvia) | €4.00 | 1–2 business days |
| DPD / Omniva parcel locker (Lithuania) | €4.10 | 1–3 business days |
Other EU Countries
| Country | Shipping Method | Cost | Estimated Delivery |
|---|---|---|---|
| Austria | GLS courier | €7.00 | 4–6 business days |
| Belgium | GLS courier | €7.00 | 4–6 business days |
| Croatia | GLS courier | €7.00 | 4–6 business days |
| Czechia | GLS courier | €7.00 | 4–6 business days |
| Denmark | GLS courier | €7.00 | 3–5 business days |
| Finland | GLS courier | €7.50 | 1–3 business days |
| France | GLS courier | €8.00 | 5–7 business days |
| Germany | GLS courier | €7.00 | 3–5 business days |
| Hungary | GLS courier | €7.00 | 4–6 business days |
| Italy | GLS courier | €8.00 | 4–6 business days |
| Netherlands | GLS courier | €7.00 | 4–6 business days |
| Poland | GLS courier | €7.00 | 2–4 business days |
| Slovakia | GLS courier | €7.00 | 4–6 business days |
| Slovenia | GLS courier | €7.00 | 4–6 business days |
| Spain | GLS courier | €8.00 | 5–7 business days |
| Sweden | GLS courier | €7.00 | 2–4 business days |
Non-EU / Remote Countries
| Country | Shipping Method | Cost | Estimated Delivery |
|---|---|---|---|
| Bulgaria | GLS courier | €19.90 | 5–8 business days |
| Cyprus | GLS courier | €19.90 | 5–8 business days |
| Portugal | GLS courier | €19.90 | 5–8 business days |
| Romania | GLS courier | €19.90 | 5–8 business days |
| Norway | GLS courier (DAP) | €19.90 | 5–8 business days |
| Switzerland | GLS courier (DAP) | €19.90 | 5–8 business days |
| United Kingdom | GLS courier (DAP) | €19.90 | 5–8 business days |
DAP (Delivered at Place) — import duties and taxes, if any, are the responsibility of the recipient.
4. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to become active.
5. Delivery Delays
Estimated delivery times are provided as a guide only and are not guaranteed. FITS Dietary Supplements is not responsible for delays caused by:
- Carrier delays or disruptions
- Customs clearance (for DAP shipments)
- Incorrect delivery address provided by the customer
- Exceptional circumstances beyond our control (natural disasters, strikes, etc.)
If your order has not arrived within 14 days of the estimated delivery date, please contact us at info@fits-supplements.com.
6. Incorrect Address
It is the customer's responsibility to ensure the delivery address is correct at the time of ordering. FITS Dietary Supplements is not liable for parcels lost or delayed due to an incorrect address. If you notice an error, please contact us immediately at info@fits-supplements.com — we will do our best to correct it before dispatch.
7. Lost or Damaged Parcels
If your parcel arrives damaged, please:
- Accept the delivery but note the damage with the courier
- Take photographs of the damaged packaging and products
- Contact us within 48 hours at info@fits-supplements.com
If your parcel is lost in transit, please contact us after the estimated delivery window has passed. We will open an investigation with the carrier and, where confirmed lost, offer a replacement or full refund.
8. Returns Related to Shipping
For information on returns and refunds, please refer to our Return Policy.
9. Contact
For any questions regarding your shipment, please contact us:
FITS Dietary Supplements
Email: info@fits-supplements.com
Phone: +372 600 30 40
Address: Priisle tee 18, 13914 Tallinn, Estonia